Soji Obagbemi
IT Technical Support Administrator @Advocate Trinity Hospital
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WORK HISTORY
IT Technical Support Administrator @Advocate Trinity Hospital
South Chicago, IL, US
Delivered technical support for over 500+ devices, managing installations, troubleshooting, and upgrades across multiple sites. • Provided hands-on training to users on new systems, device security best practices, and navigating enterprise tools. • Managed incidents via ServiceNow, ensuring SLA adherence and documenting resolution processes. • Participated in technology rollouts and acquisition support, handling on-site configuration and integration of new hardware/software. • Collaborated with cybersecurity and infrastructure teams to monitor and remediate potential security risks. • Maintained inventory compliance by following ITAM processes and conducting periodic hardware audits
EDUCATION
Governors State University
Bachelor of Applied Science in Information Technology
ABOUT SOJI OBAGBEMI
Security-conscious IT Support Specialist with a renewed CompTIA Security+ certification…
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