Samuel Norey

Information Technology Help Desk Technician @KD Construction of Florida, LLC.

Fort Lauderdale, FL, US

As an IT Help Desk Technician, I provide first-line technical support for users across a range of devices and platforms, including Windows PCs, iPads, printers, servers, and mobile phones. I manage support tickets from intake to resolution, ensuring timely and effective troubleshooting of hardware, software, and connectivity issues.My responsibilities include:Managing and documenting support cases through our ticketing systemDeploying and maintaining devices using Apple Business Manager and MDM solutions like PulsewaySupporting user account management via Azure Active Directory and Office 365Installing and supporting endpoint protection tools such as SentinelOneAssisting with hardware/software deployment and inventory managementEscalating complex issues and collaborating with Tier 2 support teamsProviding basic training and guidance on company systems and applicationsI also help support industry-specific applications and contribute to the stability and efficiency of day-to-day IT operations within a collaborative, team-oriented environment.