Staci Maund
Experienced professional in Customer Care, Customer Success and Technical Support. Driving Results and Customer Satisfaction with Proven Strategies.
- Role
- Director Customer Experience at 7signal
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Staci Maund
With over 30+ years of experience in customer care, customer success, and technical support. In a previous role at a global $1B+ revenue software company, successfully led US, Canadian and LATAM Healthcare customer care teams, implementing strategies, measuring performance, ensuring positive outcomes, and customer satisfaction. Collaborating with various departments to improve processes and foster a great customer experience. Proven expertise in coaching and mentoring teams to deliver excellent customer service, business process improvement, and leadership development. Skilled in critical thinking, interpersonal communication, and business analytics to identify opportunities and provide effective solutions. Vast experience in partner development, process improvement, technical training, and customer service. Possesses an unrelenting drive, unwavering ambition, and a deep passion for acquiring knowledge and honing in on abilities.
Experience
Director Customer Experience
Jan 2025 — Present · Cleveland, OH, US
Responsible for leading the Technical Account Management, Software Support, and Documentation teams at 7SIGNAL, with a focus on enhancing customer satisfaction, streamlining support processes, and delivering measurable results for services revenue. Guiding and developing a high-performing team of professionals dedicated to providing exceptional customer experiences and proactive engagement.Partnering with teams across the organization, including Sales, Services, Product, and Engineering, to align strategies, improve processes, and drive impactful outcomes for our customers. Leading efforts to increase product adoption, improve retention, and uncover growth opportunities while contributing to the ongoing advancement of our Customer Experience operations.
Education
Art Institute of Pittsburgh
Associates Degree, Interior Design
1989 — 1991
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.