Snigdha Jindal
Aws- Cloud Operation Lead Kyndryl (an Old Ibm India Limited) @Kyndryl India
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WORK HISTORY
Aws- Cloud Operation Lead Kyndryl (an Old Ibm India Limited) @Kyndryl India
Delhi, IN
Working as AWS Cloud operational lead.• Lead the AWS FinOps function, responsible for managing day-to-day operations and administration of cloud cost management tasks.• Prepare and deliver detailed Cost Optimization reports for customers, covering EC2, RDS, ElastiCache utilization, unused resources, savings plans, Reserved Instance (RI) recommendations, and historical billing data.• Utilize AWS Console, APN, and Payee Central to extract billing and financial data, apply discounts and funding, and analyze billing details using AWS tools such as Athena and QuickSight.• Manage cloud provider discount commitments, including Reserved Instances (RIs) and Savings Plans, ensuring compliance with governance and best practices.• Develop and manage cloud budgets, forecasts, and spending models to optimize public cloud resource usage.• Create effective reporting mechanisms and key metrics to maintain strong control over cloud usage and billing, enabling better decision-making and cost efficiency.• Oversee the management of cost allocation tags, providing tag-based reporting from consolidated accounts for improved tracking and accountability.• Raise awareness of cloud spending through detailed cost allocation reports shared with stakeholders at various levels.• Track and consolidate billing information across the organization, implementing governance mechanisms for effective reporting, monitoring, and cost control.• Support the selection and calculation of ARR for cloud services, designing and deploying applications based on specific requirements, and migrating multi-tier applications to the cloud.• Deep dive into AWS influencer programs, collaborating with influencers to create sales pipelines and educate them on AWS certifications at various levels.• Manage AWS reselling activities, providing customers with detailed billing and consumption reports.• Achieved AWS Partner Sales Credential certification, demonstrating expertise in AWS sales processes and solutions.
EDUCATION
Indira Institute of Management, Pune (MBA)
Executive MBA, Finance and Financial Management Services
ABOUT SNIGDHA JINDAL
A competent professional with 12+ years of experience in Labor cost mgmt, Quality Analysis professional, Incident Management, Operations, Process Management and Customer Relationship Management.• Associated with Sunlife account as Labor cost Manager, currently handling overall financial report of the account.• Well-versed in Quality management system, Incident Management, operations, and effective management of processes with respect to SLA and quality guidelines.• Dedicated to exceptional customer service with the ability to cultivate positive rapport and nurture relationships by offering services beyond expectations.• An effective communicator with exceptional presentation skills & abilities in leading teams.team, Ensure knowledge base articles are prepared regularly, Induction training for new hires.Vendor Management: Performance review calls with vendors, Preparation of performance matrix for vendorsDocumentation: Ensure proper documentation of technical/ process changes in present scenario.Customer Interaction: Status updates, Bridge calls, participating day-to-day in forward progress of the project, Processes and controls change requests as necessaryService Performance Improvement: Own and conduct reviews as per the governance model of the program, Tracks metrics related to performance of the service line and drives service improvement plans and programs to improve themProcess: Minimizing escalations, SLA compliance, Process compliance, Service improvement plans. Knowledge Management
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