Sneka Chokkanathan
Software Engineer III
- Role
- Software Engineer Iii at Arcadia
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sneka Chokkanathan
Senior Software Engineer with 6 years of experience in designing, developing, and…
Experience
Software Engineer Iii
Apr 2024 — Present
AI Customer Support System (AWS Bedrock, Python, React)Designed and implemented a scalable AI chatbot using Amazon Bedrock and Claude for real-time customer support. Integrated document-based knowledge retrieval from Amazon S3, built a web-based frontend, and optimized prompts for improved response accuracy. Achieved 90%+ resolution rate on test queries.Meeting Summary & Action TrackerBuilt a full-stack AI tool that transcribes meetings, generates concise summaries, and extracts actionable items using Claude via AWS Bedrock. Integrated Amazon Transcribe for voice-to-text conversion and optional task tracking via Trello API.Host InjectionDeveloped an automation pipeline leveraging PDFLIB TET to extract text from PDFs, dynamically generating and uploading customized CSV files for utility providers. Integrated a multi-step processing engine that handled large data volumes, automated error handling, and produced detailed reports, reducing manual intervention by 80-85%.Contract AutomationEngineered an automation system combining CSV inputs (e.g, name, phone, email) with PDF templates to produce personalized contracts. Built validation and auditing mechanisms to ensure 99% accuracy and integrity of documents. Automated scheduling via GitHub Cron with detailed success/failure reporting, cutting down manual contract generation by 95%.
Education
Sri Ramakrishna Institute of Technology
Bachelor of Engineering
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