Sneh Pratik
Customer Success Analyst | Driving SaaS Adoption, Retention & Growth | Experienced Across Global Markets
- Role
- Customer Success Analyst at insightsoftware
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sneh Pratik
Experienced Customer Success Manager at Keka with four years of expertise in the MENA region, specializing in building strong client relationships that have achieved a 95% satisfaction rate and secured long-term partnerships. I possess a comprehensive understanding of Middle Eastern cultural norms and business practices, which enables me to deliver tailored solutions that meet client needs effectively. I take ownership of defining product roadmaps for the region, accelerating time-to-market for new features by 30%. My commitment to proactive communication and strategic partnerships consistently drives customer satisfaction and aligns with the responsibilities of a Product Manager.
Experience
Customer Success Analyst
Jan 2025 — Present · Hyderabad, IN
Collaborating with cross-functional teams to deliver data-driven solutions that maximize product value and customer satisfaction. Focused on proactive client health monitoring and strategic account management.Reduced churn risk by 15% through targeted intervention strategies.Increased product adoption rates by 20% among key enterprise accounts.Developed and implemented new customer success playbooks, enhancing team efficiency by 10%.
Education
Rameshwar Singh College, Muzaffarpur
Senior Secondary School, PCM
2013 — 2015
The Jaintpur Public School, Muzaffarpur
Secondary School
2013
Bengal College Of Engineering, Durgapur affiliated with MAKAUT, WB
Bachelor of Technology, Electrical Engineering
2016 — 2020
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