Snehil Snehil

Customer Success Manager @Harri

Hyderabad, IN

Client Relationship Management – o Create a recurring touchpoint with key stakeholders and business owners by conducting EBRs and Monthly Meetings. o Introduce the new enhancements that are released or expected to be released. o Oversee and achieve cross sell/Upsell goals. o Engage with the client for renewals and expansions. o Prioritize and troubleshoot client concerns by self or cross collaboration. o Risk assessment and mitigation - by reviewing customer health assessment & data usage to formulate future roadmap to reduce churn. o Cross collaborates with the product team for any product enhancement ideas and requests.• Product Adoption – o Conduct weekly/bi-weekly product adoption calls. o Monitor and work towards the increased usability of unique and retained users. o Monitor and improve client health scores by increased user engagement. o Highlight and work towards the low usability features to increase the activity.

University of West London

Bachelor of Arts (BA) Hospitality Management