Snehil Shankar
Operation Executive@Terix
- Role
- Operation Executive at TERiX Computer Service
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Snehil Shankar
Hi, I’m Snehil Shankar Results-driven Operations Associate with nearly 2 years of experience in IT Operations, Help Desk Support, and Client Management. Known for strong multitasking abilities, I efficiently manage multiple clients, founders, and internal teams while ensuring seamless service delivery. I specialize in incident management, SLA monitoring, and ticket handling, delivering high-quality support through calls, emails, and chat—even in fast-paced, high-pressure environments. My strong business understanding and proactive approach help maintain service excellence and customer satisfaction. Core Skills & Expertise:• IT & Business Operations: Incident Management, SLA Monitoring, Ticket Handling (ServiceNow, Ticketmaster)• Client & Stakeholder Management: Multitasking across clients, founders & internal teams• Communication: Professional email support, inbound/outbound calls, chat support (English & Hindi)• Productivity & Task Management: MS Excel, Outlook & Word for tracking, documentation & reporting• Technical & Creative Skills: HTML, CSS, JavaScript & Canva for basic design and development support Adaptable, detail-oriented, and always ready to take ownership in dynamic environments.🤝 Let’s connect and collaborate! Email: s••••••••@gmail.com
Experience
Operation Executive
Mar 2025 — Present · Noida, IN
Own and manage end-to-end client onboarding operations, ensuring smooth coordination, documentation accuracy, system activation, and successful handover within defined timelines. Drive daily business operations by coordinating with clients, founders, and internal stakeholders while ensuring timely resolution of support tickets within SLA targets. Perform first-level ticket resolution, monitor SLA compliance, prioritize operational tasks, and maintain workflow efficiency in high-pressure environments. Oversee operational documentation and process management including onboarding records, agreements, invoicing coordination, MIS reports, presentations, Excel trackers, and business communications to support strategic decision-making. Act as an operational support lead for leadership by managing the Director’s calendar, meetings, communications, and ensuring smooth execution of daily business activities. Coordinate cross-functional operations, prepare meeting agendas, track deliverables, follow up on action items, and ensure timely task closure across teams.
Education
Invertis University
BACHELOR OF COMPUTER APPLICATION, Computer Programming/Programmer, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.