Sneha Stephen
Customer Success Manager at Zuora | Ex-Oracle | Christ University-MBA Marketing| College of Engineering Trivandrum
- Role
- Customer Success Manager at Zuora
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sneha Stephen
I\'m a SAAS Consultant, currently working as a Customer Success Manager at Zuora.In my previous stints I worked as a Functional Consultant for the pillar of Customer Experience (CX) products in the Solution Engineering Hub of Oracle, working with the APAC, EMEA & WE regions to help solutioning and transform businesses. Prior to being a Functional Consulatnt I have been a part of the Oracle India Sales Team as a Business Development Consultant. Looking forward to contribute more and grow in the field of Consulting and Solutioning. I have a Master’s in Business Administration (MBA) in Marketing and a Degree in Bachelor of Technology ( B.Tech) in Applied Electronics & Instrumentation. With a total of 7+yrs of work experience, of which 5.5+ years in Oracle. I have also worked in capacity of a UX Engineer working with tools to do prototyping, wireframing, gathering business requirements and doing gap analysis.
Experience
Customer Success Manager
Jun 2021 — Present · Bengaluru, IN
As a Customer Success manager, I own and manage the partnerships with Enterprise & SMB customers and enable client adoption strategy, executive stakeholder management (Senior VP/C-level), and renewal/expansion. Internally, I serve as the voice of the customer and work extensively with Marketing, Engineering, and Product teams.
Education
Carmel Senior Secondary School
Secondary School
Christ University, Bangalore
Master of Business Administration (M.B.A.), Marketing
2013 — 2015
Indian Institute of Management, Kozhikode
Management Development Programme, Product Strategy
College of Engineering Trivandrum
Bachelor of Technology (B.Tech.), Applied Electronics & Instrumentation
Skills
- Requirements Gathering
- Cx Sales Cloud
- User Experience
- Information Architecture
- Product Management
- Lead Generation
- Consulting
- C++
- Business Analysis
- Requirements Analysis
- User Interface
- Crm
- Content Inventory
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Sales
- Pre-Sales
- Business Proposal
- Customer Relationship Management (Crm)
- Microsoft Powerpoint
- User Scenarios
- Management
- Social Media Marketing
- Team Management
- Usability Testing
- Business Development
- Spss
- Wire Framing
- Usability
- Solution Selling
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