Snehasish Roy

About Snehasish Roy

Senior IT leader with 18+ years driving service delivery excellence, vendor governance, and smart sourcing strategy across global enterprises — including a 9-year tenure at Shell GCC.I sit at the intersection of commercial acumen and operational excellence and supplier governance framework. My edge? I\'ve spent a decade and orchestrated framework (people, process and tool) giving me a rare perspective on what great managed services delivery and smart sourcing actually looks like from the client side. What I Do End-to-end managed services delivery and supplier governance across enterprise application, accountable for service quality, SLA compliance, and continuous improvement across the full-service lifecycle Design and enforce SIAM/multi-vendor governance frameworks across 10+ strategic IT suppliers Designed and implemented a disciplined sourcing governance framework, standardising intake, evaluation, prioritisation, and decision-making for all IT contracts across the Shell IT ecosystem — a transformation that became the enterprise standard. Industries & EnvironmentsOil & Gas | BFSI | IT Managed Services | Global Energy | Career Highlights 10 years progression at Shell GCC — from service integration analyst to senior manager and supplier delivery management Established SIAM governance model adopted as a best-practice framework across Shell\'s GCC delivery centre multi-million-dollar managed services portfolio governance with measurable YoY cost optimisation Led complex supplier transitions, contract renegotiations, and service transformation programmes Based in Bangalore | Actively exploring Senior Manager / Director / Engagement Director roles in UAE & GCC Let\'s connect if you\'re building high-performance IT delivery or vendor management teams in the region.

Experience

1. Senior Supplier Delivery Lead

   Shell

   Mar 2025 — Present

   My current role spans two key areas:• I lead the development of a unified sourcing strategy across the IT supplier ecosystem, leveraging commercial levers and intelligent sourcing models to deliver long-term value.• I am accountable for managing Application Managed Services (AMS) contracts that support over 40% of Shell’s application portfolio, driving supplier performance to ensure service excellence and maximize business impact

Education

• Institute of Chartered Financial Analyst of India

  Bachelor of Business Management

  2008 — 2011

• The Maharaja Sayajirao University of Baroda

  Polytechnic Diploma, Chemical Engineering

  2003 — 2006

Skills

• Incident Response
• IT Operations
• Requirements Analysis
• Vendor Management
• Service Delivery
• Business Analysis
• Sdlc
• Incident Management
• Major Incident Management
• Release Management
• Build and Release Management
• Incident Handling
• IT Service Management
• Change Management
• Team Management
• Itil
• IT Strategy
• Change Control
• Problem Management
• Management
• Networking
• Requirements Gathering
• Software Development Life Cycle (Sdlc)