Snehashis Mukherjee
Serving Notice Period | Site Reliability Engineer | AWS EKS · Kubernetes · Docker | Production Operations & Incident Management | Reducing MTTR at scale | Open to SRE / Platform Eng roles
- Role
- System Engineer at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Snehashis Mukherjee
Where I\'m heading: Senior SRE or Platform Engineering roles at product-led companies where reliability is a first-class concern — not an afterthought.I keep production systems alive at 2 AM — and I build the infrastructure that means they don\'t have to wake anyone up at all.For the past 4 years at TCS (client: NetApp), I\'ve worked at the intersection of production operations and DevOps engineering — managing enterprise-scale systems, driving incident response, and building CI/CD pipelines that cut deployment friction. Recognized as an Outstanding Performer for 3 consecutive review cycles — not for maintaining the status quo, but for solving problems nobody else wanted to own.What I work with:→ Cloud: AWS (EC2, S3, IAM, EKS)| Azure→ Containers & Orchestration: Docker, Kubernetes, Amazon EKS→ CI/CD: Jenkins, Git, GitHub/GitLab workflows→ Observability: Log analysis, RCA, SLA/SLO tracking via ServiceNow
Experience
System Engineer
May 2022 — Present · Kolkata, IN
Client: NetAppManaging daily production operations and leading a support team for enterprise applications, focusing on DevOps practices and cloud infrastructure.Key Responsibilities & Achievements:• Lead production operations and support team management for NetApp account, ensuring 24/7 system reliability• Investigate and resolve complex application issues using log analysis, SQL debugging, and Linux command-line tools• Drive incident, problem, and change management processes using ServiceNow, maintaining SLA compliance• Hands-on AWS cloud experience with S3 storage, IAM policies, and EC2 instance setup and configuration• Deliver comprehensive RCA (Root Cause Analysis) documentation and performance fixes, reducing issue backlog by 40%• Collaborate with cross-functional teams to implement solutions and optimize system performance• Recognized as Outstanding Performer for 3 consecutive review cyclesTechnologies: AWS (S3, IAM, EC2), Linux, SQL, ServiceNow, Git, Log Analysis Tools
Education
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Computer Engineering
2015 — 2019
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