Snehashish Acharya
Change Manager @ Wipro | Operations Management, SAP Implementation
- Role
- Change Manager at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Snehashish Acharya
As a Change Manager at Wipro, I focus on optimizing IT change management processes and enhancing operational efficiency. By leveraging tools such as ServiceNow Automation Engine and SAP, I have contributed to streamlining workflows, reducing approval times, and improving system uptime. My work involves leading change advisory board meetings, implementing risk mitigation frameworks, and fostering collaboration across technical, risk, and business teams. With a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Siksha \'O\' Anusandhan University, I bring expertise in IT service management, SAP implementation, and operations management. My certifications in SAP ABAP for HANA 2.0, Utilities with SAP ERP, and Lean Six Sigma White Belt further complement my technical and process-oriented skillset. I am committed to driving process improvement and delivering scalable, innovative solutions in dynamic IT environments.
Experience
Change Manager
Apr 2023 — Present · Bengaluru, IN
Process Optimization:Redesigned end-to-end IT change workflows using ServiceNow Automation Engine, replacing manual approvals with rule-based triggers.→ Result: Cut average approval time from 7 days to 4.9 days (30% faster), accelerating 200+ monthly changes.•Risk Mitigation Framework:Developed a pre-implementation checklist for SAP/non-SAP changes, incorporating peer reviews and sandbox testing.→ Result: Reduced unplanned outages by 40%(from 15 to 9 monthly incidents), boosting system uptime to 99.95%.•Stakeholder Alignment:Led bi-weekly CAB meetings with Tech, Risk, and Business leaders to prioritize high-impact changes (e.g, SAP HANA upgrades).→ Result: Improved compliance by 25% and reduced backlog by 30% through strategic change bundling.•Data-Driven Governance:Built real-time ServiceNow dashboards tracking 15+ KPIs (change success rate, rollback %, SLA adherence).→ Result: Enabled leadership to redirect $150K+ budget from high-risk projects to automation initiatives.•Change Adoption:Trained 50+ global employees on ITIL V4 workflows via workshops and simulation labs.→ Result: Achieved 95% adherence to new processes within 3 months.
Education
Siksha 'O' Anusandhan University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2015 — 2019
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