Snehashis Paul
Service Assurance, ITSM, Observability, Asset & Patch Management
- Role
- Lead Consultant at Infosys
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Snehashis Paul
With over 14 years of experience in Telecom OSS Service Assurance and Managed Services, I currently serve as a Domain Architect for a leading telecom operator in Denmark, specializing in ServiceNow TSM, TSOM, GRC, and BPM modules.I leverage expertise in AI, Python, Bash, Linux, APIs, and automation to design and deliver scalable, high-quality, and innovative solutions that enhance out-of-the-box platform capabilities. My approach is strongly customer-centric, focused on understanding business requirements, prioritizing deliverables, and consistently adding value through continuous feedback and improvement.I have successfully contributed to multiple large-scale transformation programs, managed services tool teams, and support engagements across diverse regions and domains, including satellite communication, mobility, and ISP services.
Experience
Lead Consultant
Sep 2025 — Present · Kolkata, IN
Education
Hariyana Vidya Mandir
Science, English,Physics,Chemistry,Biology,Mathematics,Hindi
2005 — 2007
Haldia Institute of Technology
B. Tech., Electronics and Communication Engineering
2007 — 2011
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2007 — 2011
Skills
- Ca Netqos Ra
- Unix
- Telecommunications
- Oracle
- Iptv
- Perl
- Requirements Analysis
- Pl/Sql
- Ehealth
- Release Management
- Social Media Marketing
- Microsoft Excel
- Oracle Sql Developer
- Java Enterprise Edition
- Ca Ehealth
- Telecom Bss
- Ca Mediation Manager
- User Acceptance Testing
- Javascript
- Network Performance Management
- Etom
- C++
- Soapui
- Java
- Service Assurance
- Ups Systems
- Web Design
- Fixed Line
- Core Java
- Networking
- Ca Bsi
- Broadband Networks
- Html
- C
- Core Network
- Hp Quality Center
- Ossim
- Ca Service Desk
- Nms
- Ca Soi
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