Snehashis Chakraborty

About Snehashis Chakraborty

With 8 years of experience in the airline industry, I have developed a robust expertise in customer experience and ground operations support. I spent 6 years with IndiGo Airlines, where I honed my skills in managing passenger interactions, resolving customer concerns, and ensuring a seamless travel experience. In my current role with Air India, I continue to leverage this experience, focusing on enhancing overall customer satisfaction while supporting ground operations to ensure efficiency and smooth coordination at the airport. My responsibilities have included overseeing customer service teams, addressing passenger inquiries, and managing operational challenges, all while maintaining a high standard of service quality. I have also been involved in optimizing ground processes, ensuring timely check-ins, baggage handling, and assisting with various logistical tasks to enhance operational flow. This combination of customer service and operational expertise has allowed me to effectively contribute to improving both passenger experience and operational efficiency within the airline industry.

Experience

1. Team Lead Manager

   Capgemini

   May 2025 — Present · Kolkata, IN

Education

• International Institute Of Hotel Management Kolkata

  Bachelor’s Degree, Hospitality and catering science

  2013 — 2016

• International instute of hotel management

  Bachelor of Science (B.Sc.), food and beverage

  2013 — 2016

Skills

• Leadership
• Hospitality
• Teamwork
• Public Speaking
• Hospitality Industry
• Microsoft Word
• Microsoft Office
• Hospitality Management
• Management
• Microsoft Excel
• Powerpoint
• Food & Beverage
• Project Management
• Customer Service
• Research
• Hotels
• Hotel Management