Sneha Sharma

About Sneha Sharma

Successful Digital Strategy and Transformation Executive with expertise in transforming people, processes and products. Comprehensive background in product management, large-scale IT solutions supporting commercial sales, marketing, digital marketing, order management, supply chain, and product launches. Specialties: • Product Development, Product Strategies, Roadmap, Strategic IT Planning, Governance & Compliance, Process Re-engineering, Sales & Commercial Excellence, Product Launches, Stakeholder Management, Agile Transformations• Being a woman of color in Pharma, truly believe in bringing diverse teams together to achieve success• No matter the complexities, committed to achieve business outcomes in support of patients and HCPS; deploying customer insight collection and customer satisfaction tactics• Leading with empathyWhatever you do, do it well … Walt Disney

Experience

1. Head Customer Enabling Technologies Cell and Gene Therapies

   Novartis

   Dec 2023 — Present · East Hanover, NJ, US

   Global lead responsible for strategy, delivery and adoption of technology solutions to support Cell & Gene end-to-end business operations. Leading a team of product owners partnering with business stakeholders to execute against product roadmap and vision to enable business processes for clinical and commercial Cell & Gene products. Partnership on building a strong CSO AI culture, implementing best practices, and ensuring alignment with the broader strategy to enable our group to maximize the value of AI investments.Stakeholder engagement: CSO connects to understand order workflows, identify pain points, and translate needs into product requirements.Translating approved business cases into roadmaps with clear scope, milestones and success metrics.Design readiness: Partnering with UX to define problem statements and seek future flow approvals.Governance alignment: Ensuring alignment with data privacy, and regulatory authorities.Release management: Oversee release readiness including test plans, go/no-go decisions, stakeholder alignment, and deployment execution with engineering.Issue resolution: Triage and resolve user issues, communicate updates and workarounds, and manage incidents.Performance tracking: Tracking and report KPIs including adoption, relevance, business outcomes, and delivery predictability; continuously refine based on marketer and user feedback.Issue resolution: Triage and resolve user issues, communicate updates and workarounds, and manage incident reporting trends.Performance tracking: Tracking and reporting KPIs including adoption, relevance, business outcomes.

Education

• Miranda House College

  Bachelor of Science - BS, Computer Science

• Panjab University, Chandigarh

  Master's degree, Computer Science

Skills

• Digital Marketing
• Web Content Management
• Organizational Design
• Cross-Functional Team Leadership
• Vendor Management
• Budget Management
• Web Based Systems
• Computer System Validation
• Budgets
• Sdlc
• Leadership
• Strategy
• Program Management
• IT Strategy
• E-Commerce
• Crm
• Quality Assurance
• Erp
• Integration
• Project Management
• Training
• Enterprise Software
• Process Improvement
• IT Management
• Management
• Product Development
• Project Portfolio Management
• Business Intelligence
• Competitive Analysis
• Analytics
• Software Project Management
• Strategic Planning
• Marketing
• Digital Strategy
• Product Management
• Product Launch
• Business Process
• Business Analysis
• Customer Relationship Management (Crm)
• Business Process Improvement