Sneha Saraf

Senior Customer Success Manager @Skit.ai

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Senior Customer Success Manager @Skit.ai

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Mumbai, IN

EDUCATION

2010 — 2012

Malini kishore Sanghvi college

H.S.C, Commerce

2013 — 2015

Nagindas Khandwala College

BACHELOR OF MASS MEDIA, Advertising

1998 — 2010

Swami vivekanand international school

SSC

2015 — 2016

DMTI

Post graduation, Digital marketing

SKILLS

LeadershipMarketing CommunicationsOnline MarketingMicrosoft WordManagementSocial Media MarketingMarket ResearchPowerpointMicrosoft ExcelBusiness AlliancesOnline AdvertisingTeam ManagementAdvertisingLong-Term Customer RelationshipsOnline Reputation ManagementDigital MarketingStorytellingCustomer ServiceBrand ManagementMarketing StrategyPublic RelationsDigital MediaBusiness StrategyArt and CraftMicrosoft OfficeSalesCreativity SkillsCrmSocial MediaMarketing

ABOUT SNEHA SARAF

With almost a decade of experience in B2B and enterprise sales, I have transitioned into Customer Success, leveraging my deep understanding of customer needs to drive retention, adoption, and growth. Having worked with startups from inception, I bring a strategic mindset and an entrepreneurial approach to building strong customer relationships and ensuring long-term success. My expertise lies in delivering value-driven solutions, enhancing product adoption, and fostering customer loyalty through impactful storytelling and consultative engagement. Passionate about leveraging advanced AI and fintech solutions, I am committed to solving complex business challenges and creating exceptional customer experiences.

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