Sneha Saraf
Enterprise Success & Growth | Strategic Consultant
- Role
- Senior Customer Success Manager at Skit.ai
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sneha Saraf
With almost a decade of experience in B2B and enterprise sales, I have transitioned into Customer Success, leveraging my deep understanding of customer needs to drive retention, adoption, and growth. Having worked with startups from inception, I bring a strategic mindset and an entrepreneurial approach to building strong customer relationships and ensuring long-term success. My expertise lies in delivering value-driven solutions, enhancing product adoption, and fostering customer loyalty through impactful storytelling and consultative engagement. Passionate about leveraging advanced AI and fintech solutions, I am committed to solving complex business challenges and creating exceptional customer experiences.
Experience
Senior Customer Success Manager
Feb 2025 — Present · Mumbai, IN
Education
Malini kishore Sanghvi college
H.S.C, Commerce
2010 — 2012
Nagindas Khandwala College
BACHELOR OF MASS MEDIA, Advertising
2013 — 2015
Swami vivekanand international school
SSC
1998 — 2010
DMTI
Post graduation, Digital marketing
2015 — 2016
Skills
- Leadership
- Marketing Communications
- Online Marketing
- Microsoft Word
- Management
- Social Media Marketing
- Market Research
- Powerpoint
- Microsoft Excel
- Business Alliances
- Online Advertising
- Team Management
- Advertising
- Long-Term Customer Relationships
- Online Reputation Management
- Digital Marketing
- Storytelling
- Customer Service
- Brand Management
- Marketing Strategy
- Public Relations
- Digital Media
- Business Strategy
- Art and Craft
- Microsoft Office
- Sales
- Creativity Skills
- Crm
- Social Media
- Marketing
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