Sneha Podder
Customer Advocate Senior Associate @Google Operations Center
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WORK HISTORY
Customer Advocate Senior Associate @Google Operations Center
Hyderabad, IN
EDUCATION
University of Calcutta
Bachelors of Science , Microbiology
Pondicherry University
Masters of Science , Bioinformatics
ABOUT SNEHA PODDER
With nearly 2 years of dedicated service in Google Ads and Google Account Recovery, I bring comprehensive expertise as a Customer Advocate/Senior Associate. Specializing in client and account manager support, I excel in addressing inquiries, resolving issues, and optimizing Google Ads campaigns for enhanced performance. My analytical skills enable me to recognize trends and propose effective strategies for improvement, ensuring the success of digital marketing initiatives.In review investigation and processing, meticulously investigate received reviews, identifying hijacking patterns and ensuring the security and integrity of the account recovery system. I am proactive in addressing bugs on recovering Google account, Gmail, YouTube escalations, maintaining adherence to workflow and security guidelines. Through collaborative efforts with engineers, product managers, and stakeholders, I contribute to improved system reliability and user experience.
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