Snehal Solapure
Product Support Analyst at AlphaSense
- Role
- Client and Product Support Analyst at AlphaSense
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Snehal Solapure
Customer-focused professional with 5+ years of experience across SaaS, enterprise…
Experience
Client and Product Support Analyst
Aug 2025 — Present · Pune, IN
Supported enterprise clients on an AI-driven SaaS platform, ensuring product adoption and customer satisfaction.• Guided users through onboarding and resolved functional/product queries.• Collaborated with Product and Engineering to communicate issue patterns and customer insights.• Prioritized and managed tickets based on severity and business impact.• Contributed to knowledge base documentation and process improvements.• Worked in SLA-driven environments with exposure to GenAI and RAG-based workflows.
Education
SkillCircle
Masters in Social Media Marketing
2022 — 2022
Skill Circle
Skill Degree
2021 — 2022
PIIDM
Advanced Digital Marketing Program
2021 — 2021
Muktangan English School - India
High School Diploma
2015 — 2017
Indo Japanese Association
Advanced Diploma - N3 Level
2017 — 2020
Indian Institute of Technology, Roorkee
Postgraduate Degree
SkillCircle
Masters in Google Ads
2022 — 2022
Fergusson College
Bachelor of computer science
2017 — 2020
SkillCircle
Masters in Search Engine Optimization
2022 — 2022
SkillCircle
Postgraduate Degree
2021 — 2023
Priyadarshini English School
School
2005 — 2015
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