Snehal Shinde

Editorial Advisor at Springer Nature Pune

Role
Virtual Customer Service Associate at Amazon
Location
Pune Division, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Snehal Shinde

I am an enthusiastic professional with a strong passion for learning and growth. With 5…

Experience

  1. Virtual Customer Service Associate

    Amazon

    Jun 2023 — Present · Pune, IN

    As a Virtual Customer Service Associate at Amazon,providing exceptional customer experiences through various virtual communication channels. Engaging with customers, addressing their inquiries, concerns, and providing solutions to ensure their satisfaction. Troubleshooting technical issues and offering guidance on using Amazon\'s online platform and digital services.Collaborating with cross-functional teams to resolve more complex customer issues that may require escalated support.Maintaining detailed and accurate records of customer interactions and transactions.Representing Amazon\'s brand and values while delivering top-notch service.

Education

  • Savitribai Phule Pune University

    Master's degree, Mathematics

    2018 — 2020

  • Shikshan Prasarak Mandalis Sir Parshurambhau College Arts, Science & Commerce Tilak Road Pune 30

    Batchelors in mathematics , Mathematics and Statistics

    2015 — 2018

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Snehal Shinde — Virtual Customer Service Associate at Amazon in Pune Division, MH, IN | Unifers