Snehal Chorge
- Role
- Customer Success Engineer at Palo Alto Networks
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Snehal Chorge
Enthusiastic personality and a good communicator with a special interest in networking…
Experience
Customer Success Engineer
Sep 2023 — Present
Provide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle Product Adoption Serve as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvement Identify innovative use cases to influence product roadmap and features Evaluate risk, complexity and benefits of feature implementation for Enterprise customers Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests Customer Impact Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to address customer needs Organizational Impact Participate in hiring, onboarding and mentoring of new team members Work with cross functional organizations to develop playbooks to achieve desired customer outcomes
Education
University of Mumbai
Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering
2012 — 2016
Southern Methodist University
Master of Science - MS, Network Engineering
2018 — 2020
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