Sneha Wagh
Looking for opportunity | Data Analytic Certified from Google | Data Driven | Sheets | SQL | Tableau | PowerBI | Python | Business Analyst
- Role
- Customer Service Advisor Reporting & Data Analysis at Tech Mahindra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Sneha Wagh
I am a Data Analyst with 3+ years of experience turning raw data into actionable insights using SQL, Python (Pandas), Excel, and Power BI. My background spans telecom, customer service, and business reporting, where I’ve built dashboards, automated reports, and identified trends that improved efficiency and reduced errors.Key highlights:Designed interactive Power BI dashboards that helped managers track KPIs and make faster, data-driven decisions.Analyzed customer interaction and transaction data to identify recurring issues, leading to a 15% reduction in resolution times.Created Excel trackers and KPI reports that improved reporting accuracy by 25%.Hands-on experience with data cleaning, transformation, visualization, and sentiment analysis.I enjoy solving problems with data, optimizing processes, and presenting insights in a way that drives impact.Currently, I’m looking for opportunities to contribute as a Data Analyst / Business Intelligence Analyst where I can apply my skills and continue learning advanced analytics.
Experience
Customer Service Advisor Reporting & Data Analysis
Nov 2024 — Present · Pune, IN
Managed large volumes of customer account data, ensuring accuracy and timely updates.• Analyzed customer interaction data to identify recurring issues and recommend process improvements.• Created Excel reports to track resolution times and improve efficiency for the Australian telecom process.• Collaborated with cross-functional teams to improve workflow using data-driven insights. Analyzed customer case data to identify recurring issues and trends, reducing resolution time.• Created and maintained Excel trackers for daily/weekly case status, improving reporting accuracy.• Prepared performance dashboards and reports to support team leads in decision-making.• Collaborated with backend teams using data insights to resolve complex issues faster.• Ensured 100% compliance with data handling and reporting standards.• Key Skills Used: Excel (PivotTables, formulas), Data Reporting, Problem-Solving, Communication.
Education
Savitribai Phule Pune University
Bachelor's degree
2007 — 2011
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