Sneha Surti
Business Process Delivery Analyst, Accenture
- Role
- Assistant Team Lead at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sneha Surti
HR Operations Leader with 8 years of experience delivering global HR solutions across…
Experience
Assistant Team Lead
Mar 2021 — Present · Navi Mumbai, IN
1) Managing a team of 34-40 members as an Team Lead, supporting daily production activities and ensuring operational efficiency.2) Coaching and DevelopmentConducting one-on-one sessions to address audit and production scorecard improvements.Facilitating training and process upskilling for team members.Leading team huddles, maintaining Meeting Minutes (MOMs), and ensuring clear communication across the team.Recognition and Support: Received accolades for being a reliable team supporter during peak seasons.3) Operational OversightMonitoring day-to-day leadership tasks such as:GlidePath tracking and TL checklist maintenance.Dashboard monitoring for break adherence, shrinkage, and production tracking.Creating and analyzing detailed reports, including:Cab delays data (team vs. late login ratios).Three-hourly production updates.Supporting escalated supervisor calls to provide situational guidance and resolution.4) Quality AuditingConducting 27–30 audits daily, ensuring consistent quality across the team.Organizing and participating in call calibrations within teams and across countries.Identifying and addressing areas of improvement while celebrating top performers\' achievements.Providing one-on-one coaching to elevate scores, especially for bottom-quartile performers.5) MYHR Ticket HandlingManaging MYHR queries for clients, supervisors, and candidates, demonstrating:Advanced process knowledge built since 2021.Expertise in resolving issues effectively and communicating resolutions clearly through email.Excelling in addressing complex HR issues, ensuring clarity and satisfaction in resolutions.6) Recognition and ImpactRecently awarded a certificate for being a vital team supporter during critical operational phases.Actively contributing to maintaining and improving team performance metrics through consistent coaching, quality audits, and proactive operational management.
Education
Thakur Institute of Management Studies and Research
Bachelor of Commerce - BCom
Welingkar Institute of Management
Postgraduate Degree
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