Sneha Simon

About Sneha Simon

Seasoned HR professional with a wealth of expertise overseeing all aspects of human resources functions and leveraging advanced tools like Workday to enhance efficiency and streamline processes. Proven proficiency in all areas of human resources management, including employee relations, pay and benefits administration, training and development, performance management, and compliance. Competent in developing and implementing comprehensive onboarding programs that ensure new hire integration and immediately foster high levels of employee involvement. Efficient at developing and putting into action thorough onboarding programs that guarantee new recruit integration and promote high levels of employee engagement right away. Skilled in creating and managing performance management systems to reward top performers, give regular feedback, and establish clear goals. Experience in managing employee relations issues with sensitivity and professionalism, resolving conflicts, and promoting a positive work environment. Knowledgeable in HR compliance matters, including labor laws, EEO regulations, and data privacy requirements, to mitigate risks and ensure legal compliance. Committed to staying up-to-date with industry trends and best practices to continuously improve HR processes and drive organizational success. Let\'s connect to discuss how my extensive HR expertise and proficiency with SA Workday tools can contribute to achieving your organization\'s HR goals.

Experience

1. HR Service Delivery Analyst

   Accenture

   Oct 2024 — Present

   Served as a liaison with clients by participating in regular calls to gather requirements, align on process expectations, and communicate project updates.• Conducted regular one-on-one sessions with team members to provide support, address concerns, and enhance performance. Acted as a communication bridge between managers and team members, ensuring alignment on goals, feedback, and expectations.• Conducted daily team huddles to align on priorities, share updates, and address any blockers, promoting team collaboration and operational efficiency.• Handled queue management and case assignment to ensure balanced workloads and timely resolution of HR tickets. • Participated in Business Transformation (BT) and automation calls, contributing insights to improve process efficiency and streamline operations.• Regularly updated the IPM Log (Issue, Progress, and Mitigation) to track ongoing challenges and ensure timely follow-ups.• Prepared detailed Root Cause Analyses (RCAs) for team-related errors or escalations and submitted them to the manager for review and corrective action.• Maintained the RAID Log (Risks, Assumptions, Issues, and Dependencies) to monitor project risks and dependencies and support proactive risk management.• Provided ongoing process support and query resolution to team members, particularly during transitions involving new or updated HR operations, and served as a point of escalation for addressing complex issues and resolving operational blockers.• Maintained the team attendance tracker and supported workforce planning and daily operations management.• Created an Employee Dashboard using Power BI to track key performance metrics such as ticket volume, resolution time, number of reopened tickets, SLA breaches, and customer ratings, enabling data-driven insights and continuous service improvement.

Education

• Seneca Polytechnic

  Human Resource Management

  2024 — 2024

• Visvesvaraya Technological University

  Bachelor of Engineering - BE