Sneha Sharma
Business Analyst - WFM at Teleperformance | Machine learning | Python | BigQuery | Tableau | Power BI | Looker Studio | MS Excel | Data Story Teller | Data analytics | Salesforce | Ex - UpGrad Campus, Amazon.
- Role
- Business Analyst - Wfm at TP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Business Analyst - Wfm
Feb 2025 — Present · Gurugram, IN
Developed and automated Weekly Business Reviews (WBR), Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) data points for all departments including QA, Training, Operations, Administration & recruitment leveraging Excel / Google Sheets and Google Data Studio for enhanced reporting efficiency. Conducted in-depth case history research using salesforce reports, extracting and structuring individual case reference with SQL and Excel, while applying advanced data analysis techniques to streamline data processing for actionable insights. Partnered with the Data Analytics (DA) team to optimize workflows and automate reports distribution, resulting in 18% improvement in response time and significantly accelerating decision-making processes through enhanced data accessibility and reporting efficiency.
Education
Bhavans College
Bachelor's degree, Computer Science
Loyola Academy, Hyderabad
Master's degree, Data science
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