Sneha Reddy

Senior Servicenow Developer

Role: Servicenow Developer at Capital One
Location: Dayton, OH, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Sneha Reddy

9 years of experience in development and implementation of Web - based Client-Server…

Experience

Servicenow Developer
Capital One
Oct 2022 — Present
Performed configurations and customizations of ServiceNow applications like Service Catalog,Incident, and Change. Involved in working and developing of ServiceNow plugins and customizations.Worked on Glide Ajax and Glide Records for scripting and UI actions.Worked on fixing bugs and doing enhancements for Incident, Problem and Change management and Service Catalog modules.Develop high quality integrations between the internal HPSM instance and the external ServiceNow instance.Participated in designing the Authentication services and Entitlement services on REST and SOAP.Excellent work experience in J2EE concepts like Servlets, JSP, EJB, HTML, JavaScript using serviceslike JDBC, JNDI, RMI.Assist with audit preparation and execution. Backup for IRM support of PRC applications.Developed and maintained VB scripts for automating ServiceNow tasks and processes.Verified egress and ingress data advances with respect to IRM service.Excellent knowledge of ServiceNow UI tools Service Portal, CMS, etc.Worked on service now performance Analytics module, involved in configuring the incidentdashboard.Worked on configuring customizing and enhancing project portfolio management (PPM) module and integrated with user interface to ServiceNow.Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignmentrules, categorizations, CI data, SLA etc.Created a customized role with all the required access to the entire application for the admin ofGRC.Submitted the documentation and trained the GRC users on ServiceNow GRC Application.Experience in GRC modules likes control, Risk, Policies, Documentation, Monitor, and Reporting.Thorough understanding of ITIL/ITSM processes. Implemented ServiceNow ITSM applications usingITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverseorganizations.

Contact information

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Current company

Capital One

Financial Services · 83K employees · Mclean, Virginia, United States

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

capitalone.com

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