Sneha Pradeep
- Role
- Consumer Services Operations Manager at nirvanaHealth | RxAdvance
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Sneha Pradeep
Professional Summary: I am a strategic and client-focused healthcare professional…
Experience
Consumer Services Operations Manager
Apr 2022 — Present
Team Leadership: Lead and supervise a team of PBM and Payer Operations professionals, including Pharmacy Technicians, Member and Provider Service representatives, and Business Analysts. Set performance expectations, conduct regular performance evaluations, and provide coaching and feedback to team members.#Project Management: Collaborate with cross-functional departments on project planning, requirement gathering, and implementation of new client/ health plan/ benefits…
Skills
- Vendor Management
- Fishbone
- Dmaic
- Process Improvement
- Project Management
- Training
- Service Delivery
- Bpo
- Insurance Underwriting
- Property & Casualty Insurance
- Business Development
- Customer Satisfaction
- Six Sigma
- Crm
- Mis
- Leadership
- Quality Assurance
- Business Process
- Management
- Performance Management
- Process Transitioning
- Operations Management
- Strategy
- Underwriting
- Analysis
- Outsourcing
- Customer Experience
- People Management
- Sales
- Transition Management
- Coaching
- Fmea
- Strategic Planning
- Team Management
- Sla
- Process Migration
- Business Analysis
- Business Process Improvement
- Insurance
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