Sneha Makhija
Director (Centralized Monitoring Services) @IQVIA
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WORK HISTORY
Director (Centralized Monitoring Services) @IQVIA
Mumbai, IN
Leading Finance and Revenue Management for the team, Governing the team of CDLs and LMs who manage staff in accordance with organization’s policies and applicable regulations- Planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters. Currently managing ICs and LMs- Participate in the selection and on boarding process for new Remote CRAs/Lead CRAs by conducting candidate review and participating in the interviewing process- Have conducted more than 100 interviews till date- Conducting onboarding sessions for new staff (for RBM) since Jan-2015- Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan- Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies that are appropriate as per their experience and training- Manage the quality of assigned staff\'s clinical work through regular review and evaluation of work product- Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff- Been a part of the lead team for audit readiness for RBM team for one of the process audits- Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management- Be available to present the RBM Model and processes to Customers and Clients- Acting as a mentor to leads in managing projects by being the connecting link between Project Leads and Sponsors and Lead CRAs in RBM. Acting as a strategic lead for assigned customer accounts.
EDUCATION
Savitribai Phule Pune University
Bachelor of Pharmacy - BPharm, Pharmacy
SKILLS
ABOUT SNEHA MAKHIJA
Strategic People Leader, currently managing a team of 150+ resources which includes People Managers and range of roles from Associates to Leads.Leading the Centralized Monitoring Services (CMS) portfolio as a revenue assurer and strategizing the business growth by ensuring appropriate revenue flow based on scope and work delivered, highlighting risks and opportunities, tracking Net New Business (NNB) and implementing actions to review P&L with finance team.Mentoring the team of CDLs (Customer Delight Leads) with an aim to enhance customer experience with Centralized Clinical Delivery focusing on KPIs and KQIs.Have been into Mobilization Lead role and supported global teams in setting up Risk Based Monitoring (RBM) Model for their studies and implementing risk mitigation strategies.Supporting the Head Count projection based on current business and expected NNB and supporting in tracking supply and demand for resources.Involved in providing feedback on Training Material and ongoing process enhancement and been the Subject Matter Expert during Training Sessions conducted for new batches joining CMS Team. Represented CMS globally and provided overview of the RBM model in various CRA Trainings, IMs, Bid Defense Meetings, KOMs, ongoing process workshops for new regions and roles etc.Key team member responsible for developing Centralized Monitoring Platform to automate CMS process.Conceptualized and Created a tool for CMS team to provide to CRAs prior to their monitoring visits which has proven to be beneficial and as of today is one the key deliverable for CMS team.Lead in creating and implementing “Lead Development Program” for Sr. CRAs joining the CMS team which would ensure developing Leadership skills and People Management skills required for the CML role.At the beginning of CMS set up-Lead in creating \"Scope of Work\" document for the department. The tool was utilized to create revenue model for the department and present proof points for CMS Vs the Traditional Monitoring Model.Author of several SOPs for CMS. Lead various Employee Engagement Initiatives and planned and executed annual events for the team with engaging and rewarding concepts. Driving various monthly/quarterly engagements for current remote set-up with focus on team building.Mentoring team members to be part of Public Speaking Forums and encourage new learnings.Conduct internal surveys and feedbacks to derive focus areas for leadership team and implement annual action plans for the same.
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