Sneha M
Senior Project Engineer at Wipro | Powershell | Intune | MDM | SCCM | SharePoint | 1x Microsoft certified
- Role
- Senior Project Engineer at Wipro
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Sneha M
Highly motivated and detail-oriented IT professional with 5 years of experience in Wipro, driving business growth through innovative solutions and exceptional service delivery. collaborating with cross-functional teams, and ensuring seamless operations. Skilled in cloud computing. Passionate about staying up-to-date with industry trends and leveraging technology to solve real-world problems. Committed to delivering excellence and exceeding expectations.
Experience
Senior Project Engineer
Dec 2024 — Present · Coimbatore, IN
Provided Level 2 technical support for Microsoft and Blackberry Applications ensuring smooth Mobile device management* Collaborated with Cross Functional teams to address User concerns* Conducted training sessions for Level 1 support teams to improve their troubleshooting skills* Managed client contracts, agreements, and service level agreements (SLAs), ensuring compliance and adherence to terms and conditions.* Created and maintained technical documentation, knowledge base articles, and training materials for internal and end-user support.* Performs, adds, moves and deletes blackberry and Microsoft profile, app groups through dedicated UEM console, Microsoft o365 tool.* Enrolls multiple device platforms through the Intune Company portal application
Education
Vellalar College for Women
Bachelor of Science, Information Technology
2017 — 2020
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
Sri Ramakrishna vidyalaya matric higher secondary
HSC
2015 — 2017
Tirupur public matriculation
Schooling
2011 — 2015
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