Sneha K K

About Sneha K K

Automated operation Engineer with 3.9 years of experience at Ericsson, currently driving operational excellence through automation, cloud management, and system reliability initiatives. I specialize in building scalable, resilient, and automated infrastructure solutions aligned with DevOps principles.My hands-on work involves AWS services (EC2, S3, IAM, VPC, Route 53, CloudWatch), Linux system administration, and scripting to automate operational tasks using Bash and GitHub. I’ve led several automation and CSI (Continual Service Improvement) projects that reduced manual effort, minimized incidents, and improved service delivery.Awarded the Impact Award 2024 for building a centralized operational platform that reduced escalations and increased visibility for critical support processes. I also initiated Wave Connect, a company-wide communication program that strengthens transparency, engagement, and team culture.I bring a blend of technical skill, process discipline, and a continuous improvement mindset — working closely with cross-functional teams to streamline operations, enhance monitoring, and deliver faster, more reliable services. Expertise In:Bash scripting & process automationCloud infrastructure management (AWS – EC2, S3, IAM, VPC, Route 53)Monitoring & alerting (CloudWatch, SNS)Incident, service request & change management (ITSM)P1/P2 communication, reporting, escalation handlingCSI initiatives & root cause analysisNetwork support (TCP/IP, routing & switching)Service metrics tracking (KPI, PI, SLA – EE, MBNL-UK, Three-UK) Key HighlightsAutomated critical workflows using Bash scripts, improving operational speed and reducing errorsRecognized with the Impact Award 2024 for improving incident transparency and knowledge sharingFounded Wave Connect, a cross-team program fostering a strong, speak-up cultureRegularly contribute to employee training, workshops, and process documentationTechnical ToolkitCloud: AWS (EC2, S3, RDS, IAM, VPC, Route 53, CloudWatch)OS & Scripting: Linux (RHCSA/RHCE), Bash Shell ScriptingDevOps Tools: GitHub, Terraform (basic), Kubernetes (basic), Grafana,pythonNetworking: TCP/IP, Routing & Switching, DNSFrameworks: ITIL | ITSM Tools (Incident, Request, Change) I’m passionate about building stable, automated systems and delivering value through technology, collaboration, and smart operations. Let’s connect to share insights on cloud, DevOps, and service excellence.

Experience

1. Assistant Engineer

   Ericsson

   Sep 2021 — Present · Bengaluru, IN

Education

• APJ Abdul Kalam Technological University

  Bachelor of Technology - BTech

  2015 — 2019