Sneha Priya Gupta

About Sneha Priya Gupta

Skill Set:Experience in Customization, Administration, Configuration, Implementation and Support of sales force CRM applications. Experience in providing security controls to users by using Profiles, permission sets, OWD setting, Roles and Sharing rules. Hands on working experience in Role Hierarchy, Custom Profiles and public group creation and User management. Proficient in SFDC administration tasks includes creating Page layouts, Record types, Approvals Rules, Workflows, Reports, Dashboards, Actions, Tasks and Events. Experience Validation Rules, Formula Fields, Roll up Summary, Approval Process, workflows, process builder for automated lead, Case routing, Case escalation and Email Alerts. Experience working with Force.com IDE-Data Import Wizard, Data Loader, Workbench and salesforce.com Sandbox environments. Experience in Custom settings and Custom Metadata Types. Experience in Salesforce Lightning Flows and Migrating Workflows and Process Builder into Flows. Having knowledge and exposure in Apex classes, Apex trigger, Visualforce Pages, Batch Classes, Schedule Classes. Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Experience

1. Customer Success Specialist

   Salesforce

   Sep 2025 — Present

Education

• KL University

  Bachelor of Engineering - BE, Computer Science

  2016 — 2020