Sneha Gawai

Senior Key Account Manager @ICICI Prudential Life Insurance Company Limited

Mumbai, IN

Spearheaded full-cycle insurance operations for a premier banking partner, driving business growth by achieving INR 84 Crore annual premium throughput (INR 7 Cr/month)· Optimized MIS reporting, enhancing case visibility through custom dashboards & reduced report generation time by approx. 75%· Oversaw 200+ daily policy requirements across 5 verticals (Agri loan, Home loan, Business loan, Loans Against property, Personal Loan) ensuring 100% SLA compliance· Eliminated the medical case backlog by 70% within 2 months through root-cause analysis, identified process gaps, and implemented corrective measures· Led a 7-member pan-India operational team, ensuring monthly policy issuance targets were met efficiently· Transformed relationships with 4 partners by streamlining coordination & resolved process errors, resulting in 122% increase in business· Cultivated strong Partner relationships achieving the retention of 2 key accounts and successful reactivating 1 dormant partnerships· Resolved customer issues in a timely manner ensuring customer satisfaction and reducing issuance TAT by 20%· Established effective communication with the Sales team for implementing Sales strategy to increase attachment of insurance and secure necessary materials for issuance.· Served as primary liaison between sales, underwriter, claims, Doctor support and Central Operations to ensure efficient & timely issuance.