Sneha Bade
Application Support Consultant @Excellon Software
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WORK HISTORY
Application Support Consultant @Excellon Software
Nagpur, IN
Responsible for solving customer queries,via email and calls.Solving assigned tickets.Troubleshooting the queries and providing resolutions to the customer.updating remarks in the tickets.Getting updates from customer if there are any other issues and making sure that problem should be resolved.If any technical issue needs to be assigned to the technical team If there is any requirement from customer regarding their queries getting follow up from customer via email or callsEducate the customer about their issues.Coordinate with leads if facing any deficiency while solving issues.once the issue gets resolved, getting feedback from customer.
EDUCATION
Annasaheb Gundawar College, Katol Road
B.Com, B.Com
ABOUT SNEHA BADE
I am responsible for solving customer queries
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