Jeremy Ellis
Sales, Service, and Operations executive who makes the impossible seem easy 😉
- Role
- Vice President Customer Operations at BetMGM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jeremy Ellis
I make the impossible seem easy with a knack for strategy, product, marketing…
Experience
Vice President Customer Operations
Aug 2024 — Present · New York, NY, US
Overseeing multi-site, multi-national teams responsible for Customer Service, Risk Operations and Payment Operations as well as the underlying support teams (Training, QA, WFM, Insights/Analytics, Contact Center Technology/Platforms). We operate in a regulated environment which is an additional layer of consideration over the execution of my group\'s duties.I also partner with individuals at our parent companies responsible for key points of support spanning tech, regulatory, legal, operations, HR, and more.
Education
UC Irvine
Masters
Western Michigan University
BS
Skills
- Call Center
- Coaching
- Customer Relations
- Customer Service
- Budgeting
- Airlines
- Hiring
- Customer Satisfaction
- Team Building
- Account Management
- Process Improvement
- Forecasting
- Change Management
- Leadership Development
- Strategic Planning
- Microsoft Office
- Excel
- Analysis
- Problem Solving
- Cross-Functional Team Leadership
- Social Media
- Performance Management
- Event Planning
- Team Leadership
- Powerpoint
- Employee Relations
- Mentoring
- Word
- Planning
- Quality Management
- Outlook
- Operations Management
- Public Relations
- Telecommunications
- Vendor Relations
- Customer Experience
- People Management
- Mergers
- Contract Management
- Travel
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