Snaiha Thapa

Team Lead at Webhelp

Role
Customer Service Team Lead at Webhelp
Location
Gurugram, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Snaiha Thapa

Seasoned and result-oriented professional with experience in the areas of Business Process Improvement, Client Servicing & Relationship Team Management across industries like BPO/KPIs / KSM. I am experienced in managing the clients\' voice and non-voice operations and providing them the best service level. Proficiency in managing day to day operations & maintaining relationship with clients. A keen analyst with exceptional problem solving skills; possess ability to resolve the issues. Can perform well in a fast paced, high pressure environment

Experience

  1. Customer Service Team Lead

    Webhelp

    Aug 2020 — Present · Gurgaon, IN

Education

  • DAV

    Graduate, Commerce

    2006 — 2008

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Snaiha Thapa — Customer Service Team Lead at Webhelp in Gurugram, IN | Unifers