Smruti Ranjan Mallick
Growth Marketing, CLM, Analytics - Paytm | Airtel | XIMB, NIT Rourkela
- Role
- Senior Manager - Clm & Retention at Rapido
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Smruti Ranjan Mallick
A seasoned Marketing professional with over 8 years of experience across Fintech & Telecom Industries. I have handled Customer Lifecycle for large customer base upwards of 30 Mn & revenue portfolio of cr annually. I have expertise in Growth Marketing, CLM, App Marketing, Digital sales funnel & Business Analytics. I love to solve complex Business problems by collaborating cross-functionally. I am passionate about studying Consumer behaviour & deploying data driven decisions to drive business growth. I love reading books on Consumer behaviour, Behavioural Economics & Investing.
Experience
Senior Manager - Clm & Retention
Apr 2023 — Present · Bengaluru, IN
Education
National Institute of Technology Rourkela
Bachelor of Technology (B.Tech.), Metallurgical Engineering
2005 — 2009
Xavier Institute of Management(XIM Bhubaneswar)
Master of Business Administration (MBA), Marketing & Finance
2011 — 2013
Skills
- Product Marketing
- Product Lifecycle Management
- Team Management
- Analysis
- Business Strategy
- Call Center Vendor Management
- Business Analysis
- Customer Retention & Loyalty
- Usage & Revenue Enhancement
- Microsoft Office
- Research
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