Smruti Ranjan Mallick

Growth Marketing, CLM, Analytics - Paytm | Airtel | XIMB, NIT Rourkela

Role
Senior Manager - Clm & Retention at Rapido
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Smruti Ranjan Mallick

A seasoned Marketing professional with over 8 years of experience across Fintech & Telecom Industries. I have handled Customer Lifecycle for large customer base upwards of 30 Mn & revenue portfolio of cr annually. I have expertise in Growth Marketing, CLM, App Marketing, Digital sales funnel & Business Analytics. I love to solve complex Business problems by collaborating cross-functionally. I am passionate about studying Consumer behaviour & deploying data driven decisions to drive business growth. I love reading books on Consumer behaviour, Behavioural Economics & Investing.

Experience

  1. Senior Manager - Clm & Retention

    Rapido

    Apr 2023 — Present · Bengaluru, IN

Education

  • National Institute of Technology Rourkela

    Bachelor of Technology (B.Tech.), Metallurgical Engineering

    2005 — 2009

  • Xavier Institute of Management(XIM Bhubaneswar)

    Master of Business Administration (MBA), Marketing & Finance

    2011 — 2013

Skills

  • Product Marketing
  • Product Lifecycle Management
  • Team Management
  • Analysis
  • Business Strategy
  • Call Center Vendor Management
  • Business Analysis
  • Customer Retention & Loyalty
  • Usage & Revenue Enhancement
  • Microsoft Office
  • Research

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Smruti Ranjan Mallick — Senior Manager - Clm & Retention at Rapido in Hyderabad, TG, IN | Unifers