Smritie Dass
General Manager at Raj Darbar Hotel
- Role
- General Manager at Raj Darbar Hotel
- Location
- Amritsar, IN
- LinkedIn followers
- 500 followers
About Smritie Dass
Effective people manager with over 7 years experience in customer service, technical support, hotel management and order management processes in IT, Hospitality industry- Expertise in Process Migrations / Transition, Six-Sigma and Business Process Improvement methodologies to drive complex transformation projects by collaborating and influencing cross-functional teams (HR, Quality, Finance, Production)-Experienced in strategic planning process, and presenting results at executive leadership level- Onsite experience of Due-Diligence and scoping off-shoring opportunities- Strong experience and orientation of UK & European markets. Specialties - Strategic Business Development - Hotel Development - Hotel Promotions - Reservations - Cost cutting management - On-site Process Improvement - Migration / Transition Management - Programme & Project Management - People Management - Team Building & Leadership - Budgeting & Cost Control - Six Sigma & Quality Compliance - Client Relationship Management - Human Resources-Maximum Productivity.
Experience
General Manager
Apr 2013 — Present · New Delhi, IN
Education
Leeds Metropolitan University
BA (HONS) Human Resource Management
2007 — 2010
Skills
- Sales Promotion
- Hospitality
- Sales Management
- Events Organisation
- Corporate Events
- Tour Management
- Food & Beverage
- Reservation
- Tour Operators
- Customer Satisfaction
- Hotels
- Tour Group
- Human Resources
- Event Planning
- Customer Service
- Tourism
- Tour Planning
- Restaurant Management
- Tour Booking
- Hotel Administration
- Promotions
- Business Meetings
- Sales
- Boutique Hotels
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