Smriti Singh
Lead customer experience specialist
- Role
- Lead Customer Experience Specialist at Honeywell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Smriti Singh
Motivated Order Management Representative multitasks, prioritizes & problem solves…
Experience
Lead Customer Experience Specialist
Jun 2025 — Present
Experienced Customer Experience Specialist with a strong background in order management, backlog resolution, claims handling, and digital transformation. Skilled in pre-order support, customer onboarding, and cross-functional collaboration to ensure seamless order fulfillment and revenue optimization. Proven ability to drive continuous improvement through AOS methodology, process standardization, and ERP transitions (SAP, Salesforce). Actively involved in training, auditing, and transformational projects, acting as SME and point of contact across regional teams.
Education
TimesPro Digital Marketing
Post graduation diploma in banking management, Banking, Corporate, Finance, and Securities Law
2017 — 2018
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