Smriti Saxena

About Smriti Saxena

I am a global delivery and operations leader with over 20 years of experience driving large-scale operational excellence across telecom and ecommerce industries.For the past 8+ years, I have led India-based global delivery teams supporting US and EMEA enterprise stakeholders, building scalable delivery models, establishing governance frameworks, and driving operational transformation within distributed global environments.At Verizon, I built and scaled a Deal Assurance & Global Delivery Centre of Excellence, successfully transitioning enterprise lifecycle operations into the India delivery center while ensuring seamless continuity and stakeholder alignment. Through structured process redesign and workflow automation, I reduced RFP turnaround time by 68% and significantly improved delivery speed.My leadership focus areas include:• Building and scaling delivery operations• Establishing KPI-driven governance and risk management frameworks• Leading complex transitions from partner to captive models• Designing workforce and capacity strategies aligned to global demand• Strengthening leadership capability and building high-performing teams• Partnering with global executive stakeholders across America, EMEA, and IndiaI bring a structured, transformation-oriented approach backed by PMP certification and experience in operational stabilization, enterprise governance, and continuous improvement.I am passionate about building high-performing teams that deliver measurable global impact.

Experience

1. Assoc Director Pre Sales Business Operations

   Verizon

   Oct 2017 — Present · Hyderabad, IN

   Leading the Center of Excellence team supporting Global enterprise sales teams to respond to bids by providing accurate and timely deliverables, contract enablement and further ordering in collaboration with cross functional pursuit teams.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

• Roorkee

  Post Diploma, Computers Application

• MKP College Dehradun

  Bachelor's in Economics

Skills

• Voice & Non Voice Desk Operations
• Strategy
• Process Corrections
• Regulatory Liasoning Skills
• Performance Management
• Empower Partner to Deliver
• Telecommunications
• Team Management
• Vendor Management
• Service Delivery
• Business Analysis
• Customer Service
• Customer Satisfaction
• Six Sigma
• Partner Management
• Customer Relationship Management (Crm)
• Customer Service Operations
• Sop Creation
• Management
• Complaints Management
• Business Process Outsourcing (Bpo)
• Leadership
• Defect Elimination
• Driving Customer Satisfaction Index
• Business Process Improvement
• Mis
• Employee Engagement
• Customer Experience
• Call Centers
• Cross Functional Assignments
• Operations Management