Smriti Saha
Director Customer Experience @Turito Inc.
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WORK HISTORY
Director Customer Experience @Turito Inc.
EDUCATION
Calcutta University, Kolkata
Bachelor of Arts - BA, Mass Communication/Media Studies
St. Xavier's College (Autonomous), Kolkata
mass communication & public Relations, Mass Communication/Media Studies
Shri Shikshayatan College
BA honors, Mass Communication/Media Studies
ABOUT SMRITI SAHA
As the Director Customer Experience at Turito, an online education platform, I lead the retention and service management team, ensuring customer satisfaction and loyalty. I have successfully implemented strategies to increase user engagement, retention, and referrals, resulting in a 30% growth in revenue and a 50% reduction in churn rate. With over eight years of experience in sales and business development in various industries, such as hospitality, SaaS product, and consulting, I have developed strong customer relationship management, negotiation, and communication skills. I have also been recognized as a growth contributor by the companies I have worked with, such as OYO, where I launched and scaled up business operations in a new market within Kolkata city. I am a lifelong learner, driven by intellectual curiosity and passion for travelling. I hold a BA in Mass Communication/Media Studies from Calcutta University, and a one-year course in Mass Communication and Public Relations from St. Xavier\'s College. I am actively seeking opportunities in operations that will challenge me, enable me to showcase my skill sets, and contribute to the organizational growth.
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