Smriti Saha

About Smriti Saha

As the Director Customer Experience at Turito, an online education platform, I lead the retention and service management team, ensuring customer satisfaction and loyalty. I have successfully implemented strategies to increase user engagement, retention, and referrals, resulting in a 30% growth in revenue and a 50% reduction in churn rate. With over eight years of experience in sales and business development in various industries, such as hospitality, SaaS product, and consulting, I have developed strong customer relationship management, negotiation, and communication skills. I have also been recognized as a growth contributor by the companies I have worked with, such as OYO, where I launched and scaled up business operations in a new market within Kolkata city. I am a lifelong learner, driven by intellectual curiosity and passion for travelling. I hold a BA in Mass Communication/Media Studies from Calcutta University, and a one-year course in Mass Communication and Public Relations from St. Xavier\'s College. I am actively seeking opportunities in operations that will challenge me, enable me to showcase my skill sets, and contribute to the organizational growth.

Experience

1. Director Customer Experience

   Turito Inc.

   Feb 2023 — Present

Education

• Calcutta University, Kolkata

  Bachelor of Arts - BA, Mass Communication/Media Studies

• St. Xavier's College (Autonomous), Kolkata

  mass communication & public Relations, Mass Communication/Media Studies

  2015 — 2016

• Shri Shikshayatan College

  BA honors, Mass Communication/Media Studies

  2012 — 2015