Smriti Loomba
Research| Operations| Forecasting| Analytics| Data Visualization| Primary and Secondary Research| PowerPoint Modeling| Client Management| Voice of Customer (VoC)|
- Role
- Senior Research Analyst at SG Analytics
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Smriti Loomba
More than 9 years of work experience in Market Research, Client Retention, NPS & CSAT…
Experience
Senior Research Analyst
Dec 2022 — Present · Pune, IN
Highly motivated and results-driven Customer Experience (CX) professional with a proven track record in enhancing customer satisfaction and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. Skilled in providing actionable insights to operations and marketing teams for targeted interventions and improvements. Expertise includes customer journey mapping, issue management, data analysis, and effective collaboration with senior management and CX/Tech partners.
Education
DAV School, Ludhiana
High school
IBS Pune
Master of Business Administration (M.B.A.), Marketing
2014 — 2016
DAV College, Chandigarh
Bachelor of Commerce - BCom, Accounting and Finance
2011 — 2014
Skills
- Customer Service
- Microsoft Excel
- Powerpoint
- Project Management
- Social Media
- Project Planning
- Business Development
- Business Strategy
- Team Management
- Microsoft Office
- Management
- Leadership
- Market Research
- Public Speaking
- Marketing
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