Smriti Kumari
Security Consultant at Wipro Limited || Cybersecurity And Risk Management
- Role
- IT Support Technician at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Smriti Kumari
I have completed almost 4 years of experience with Wipro Technologies. Pursuing my master\'s degree of M. TECH in software engineering as well from BITS Pilani through WIMS Programme under WILP.Seeking new opportunities to leverage my 4.7 years of professional experience in User Access Management (UAM) and Identity Access Management (IDAM), where I can contribute to enhancing client security posture while continuously expanding my knowledge and skills in the cybersecurity domain.Organization: Wipro Duration: November 2020 - Till Date Designation: Team Lead Role: Cybersecurity Analyst Role: Identity and Access Management Specialist - IAM Support • Worked as an IAM Support Analyst with rotational shifts to provide 24/7 support. Actively monitoring and troubleshooting access-related incidents and service requests in the ServiceNow platform. • Handled ID related issues, user account termination and name change processes for the client. Prepared weekly reports and shared them with the client. • Proficient in access provisioning/de-provisioning, ID creation, ID deletion, ID modification, troubleshooting access related errors in Active Directory. Assisted team on access-related issues to enhance their expertise, creating SOP’s for effective working. • Resolved over service requests and 500+ access-related incidents with achieving 96% SLA compliance, ensuring timely support and maintaining high service availability. • Hands-on experience in various tools like Active Directory, Azure Entra ID, ServiceNow, Microsoft Office, CyberArk, PHI Apps (Mainframe, IBM COGNOS, HIPPA), Client specific SAM tool (a client homegrown IAM tool)
Experience
IT Support Technician
Present
Education
Patna Women's College
Bachelor of Applied Science - BASc
2017 — 2020
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2021 — 2024
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