Smriti Gupta

WORK HISTORY

EDUCATION

ABOUT SMRITI GUPTA

At the heart of ITC Hotels\' customer delight and operational excellence lies our commitment to exceptional people experiences, which I spearhead as the current CII Executive. With expertise in induction and general administration, my role is pivotal in fostering an environment where service quality meets the highest standards. We have successfully implemented innovative approaches to recruitment and team coordination, ensuring seamless experiences for both guests and employees.My tenure at IndiGo honed my ability to manage inflight services and contribute significantly to passenger safety and comfort. This experience has been instrumental in my current role, where I apply these competencies to upscale the hospitality experience. Our team\'s focus is on creating memorable encounters for each guest, aligning with ITC Hotels\' ethos of \'Responsible Luxury\' and setting new benchmarks in the industry.