Smriti Gupta

CX | CRM | Contact Center | Customer Support | Service Recovery | CLCM | Relationship Mngmnt | Collection & Retention | Service Quality | Strategy | Digital Transformation | BPM | Partner Mgmnt

Role
Head of Customer Experience at airtel
Location
New Delhi, DL, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Head of Customer Experience

    airtel

    Jul 2024 — Present · Gurugram, IN

Skills

  • Service Assurance
  • Service Delivery
  • Service Recovery
  • Call Centers
  • Gsm
  • Business Process Improvement
  • Training
  • Customer Satisfaction
  • Team Management
  • Customer Lifecycle Management
  • Contact Centers
  • Partner Management
  • Process Improvement
  • Customer Service

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Smriti Gupta — Head of Customer Experience at airtel in New Delhi, DL, IN | Unifers