Smriti Chhabra
Operations Manager | CRM & Business Operations | Process Optimization | Performance & Compliance Management
- Role
- Operations Manager at Axon Developers
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Smriti Chhabra
Operations and CRM Manager with hands-on experience in managing end-to-end business operations, process optimization, performance reporting, and cross-functional coordination.Currently working in the real estate industry, I manage daily operational workflows, maintain CRM systems, oversee client data accuracy, track sales performance, handle incentive and brokerage structures, and ensure compliance with regulatory and internal business standards.I have a strong ability to create and maintain structured operational systems that support business goals, improve productivity, and enhance reliability. My role requires multitasking across multiple projects, coordinating with sales, marketing, finance, and external stakeholders while maintaining data integrity and process discipline.With a solid foundation in Microsoft Excel and reporting tools, I support leadership with weekly and monthly MIS, performance insights, and process evaluations. I am adaptable, detail-oriented, and comfortable working in fast-paced environments.While my current experience is rooted in real estate operations, my skill set in business operations, CRM management, compliance handling, and performance analysis is transferable across industries. I am open to opportunities where I can contribute to operational excellence and scalable business growth.
Experience
Operations Manager
Apr 2024 — Present · Gurugram, IN
Education
Kasturi Ram College of Higher Education
Bachelor of administration in journalism and mass communication, Meeting and Event Planning
2016 — 2019
Kurukshetra University
Master's degree, Mass Communication/Media Studies
2020
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