Smrithi Singh
Client Services | Relationship Building and Client Retention | Client Centricity | Wealth Management
- Role
- Vice President Client Services & Operations at Griffin Capital Advisors Llp
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Smrithi Singh
As a professional with 18 years of experience in client service wealth management and…
Experience
Vice President Client Services & Operations
Feb 2023 — Present · Bengaluru, IN
As the Vice President of Client Services and Operations, I am responsible for overseeing the client services and operations teams, ensuring that we are delivering exceptional service to our clients and operating efficiently, and effectively, and ensuring client satisfaction, operational efficiency, and profitability. My key responsibilities involve:• Lead and manage the client services team to deliver exceptional service to clients and ensure high levels of client satisfaction• Develop and implement strategies to improve operational efficiency, streamline processes, and increase profitability• Oversee the day-to-day operations of the organization, including managing budgets, forecasting, and reporting• Develop and maintain strong relationships with clients, serving as a key point of contact and advisor to senior-level executives• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive business growth• Develop and implement metrics to measure and track client satisfaction, operational efficiency, and financial performance• Identify and recommend new initiatives to improve service quality, increase efficiency, and drive revenue growth• Manage risk by identifying and mitigating potential operational and financial issues• Ensure compliance with all regulatory requirements and industry standards.
Education
Holy Angels Convent,
Accounts
University of Madras
B.A, Corporate Secretayship
1994 — 1997
Skills
- Communicator
- Business Development
- Amfi Certified
- Operations Management
- Crm
- Business Analysis
- Management
- Business Strategy
- Portfolio Management
- Banking
- Retail
- Relationship Management
- Customer Service
- Negotiation
- Sales
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