Manikandan S M
Service Delivery Manager @ Cognizant | Strategic Leadership in Wintel
- Role
- Service Delivery Manager at Cognizant
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Manikandan S M
With a robust background in IT infrastructure, my tenure at Cognizant has been dedicated…
Experience
Service Delivery Manager
Jul 2016 — Present · Chennai, IN
Roles and Responsibilities • Strategic Leadership in Platform Services - Wintel • Expertise in Wintel Ecosystem (IIS, SQL, SharePoint & Windows Server) • Monthly Customer Reporting, Dashboards & Baseline Insights • Quarterly Baseline Analysis in PowerBI for Executive Leadership • Architecting, Strategizing, and Implementing New Solutions • Automation, Optimization, and Pioneering Service Enhancement Initiatives • Navigating Compliance Audits (ISO 27001, SOX, Corporate Security, Internal PMO) • Strategically Onboarding Critical Apps to Business Continuity Management (BCM) Software • Full-Cycle Project Management, Implementation, and Technology Roadmap Ownership.• Incident Management, Problem Management, Change Management, Event Management, Vulnerability Management, Tools Management, Vendor Management, Knowledge Management, Asset Management, Operational Governance, Capacity Management, Performance Management, Stakeholder Management• Server Tech Refresh, Security Management, Compliance Management, Data Governance Operations, Transformational Projects, KTLO & Non-KTLO, Automation, Optimization, Service Improvement Plan, Risk Register, Service Baseline, Enterprise DR Drill executions, Beyond Insight Implementation, SCOM, KMS, Portfolio Management• Customer Engagement, MDE Implementation, M&A Projects handling, OS Upgrader, SQL DB Migration & Hardening Governance, UAR Review, POC & Pilot, People Management, Infra Cost Analysis & Budget Planning• Audit Handling (CS, PMO, ISA, Deloitte, E&A, SOX & ISO 27001), Infra Standardization, Tools Value Realization, GRC support & EoL (End of Life) Project support
Education
Sengunthar Arts & Science College
Bachelor's degree
2000 — 2003
Sengunthar College
Master of Computer Applications - MCA
2003 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.