Shawn Lamoreaux
Computer Systems Technician @Berkshire Hathaway GUARD Insurance Companies
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WORK HISTORY
Computer Systems Technician @Berkshire Hathaway GUARD Insurance Companies
Wilkes-Barre, PA, US
Provide daily IT support for a user base of approximately 1,200 employees, resolving a wide range of help desk tickets involving hardware troubleshooting, software support, and basic networking- Manage user identities and access permissions through Microsoft Entra (formerly Azure AD), ensuring secure account provisioning and administration- Support and configure enterprise systems using Microsoft Intune, PDQ Deploy, and Active Directory, with regular use of PowerShell scripting for automation and device management- Deliver remote support via BeyondTrust, addressing user issues efficiently and minimizing downtime- Played a large part in the successful rollout of 600+ new laptops as part of a company-wide device replacement program, using PowerShell and Windows Autopilot for deployment and ensuring seamless user transitions through Entra group assignments and responsive post-deployment support- Collaborate closely with IT team members to improve internal workflows, standardize configurations, and enhance endpoint security posture.
ABOUT SHAWN LAMOREAUX
Hello! My name is Shawn and I am a Computer Systems Technician at Berkshire Hathaway…
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