Smit Brahmbhatt
Operations Manager, E-commerce @Sobeys
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WORK HISTORY
Operations Manager, E-commerce @Sobeys
Calgary, AB, CA
Led operational strategy for Calgary Fulfillment Center, ensuring seamless orderfulfillment and logistics. Achieved 99.95% on-time dispatch, 99.5% fulfillment rate, and 4.7 NPS score,enhancing customer satisfaction. Spearheaded $10M operational cost savings in FY 2025 through strategic processimprovements. Optimized trailer runs, maximizing efficiency in grocery order logistics. Managed inventory control processes, improving stock accuracy and reducingshrinkage.
EDUCATION
Gujarat Technological University
High School Diploma, Engineering
Humber College
Graduate Certificate, Logistics, Materials, and Supply Chain Management, Supply & Demand Planning, Excel, SAP, Procurement
Mohawk College
Graduate Certificate, International Business Management
LDRP Institute of Technology & Research, Gujarat Technological University
Bachelor's degree, Electrical, Electronics and Communications Engineering
ABOUT SMIT BRAHMBHATT
Accomplished operations and supply chain leader with expertise in e-commerce fulfillment,logistics, and process optimization. Adept at reducing operational costs, improving customersatisfaction, and streamlining supply chain efficiencies. Proven success in driving $10M in costsavings, achieving a 99.5% fulfillment rate, and enhancing workforce productivity.Experienced in ERP systems, inventory management, and data analytics to support data-drivendecision-making. Recipient of the Empire Retail Impact Award (2024) for excellence inoperational leadership. In-depth knowledge on Demand planning, Inventory Management, Forecasting, Data Analysis, Warehousing, Transportation, Logistics Management, Material Requirements Planning, Master Production Scheduling.
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